Intercom

Overview

Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.

How to automate Intercom with Sim

1. 01

   Create a free account

   Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

2. 02

   Add a Intercom block

   Open a workflow, drag a Intercom block onto the canvas, and paste in your Intercom API key.

3. 03

   Configure, connect, and run

   Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.

Workflow templates

Ready-to-use workflows featuring Intercom. Click any to build it instantly.

• Intercom→Intercom→Slack

  Customer feedback analyzer

  Try this workflow →

Supported tools

31 Intercom tools available in Sim

• Create Contact

  Create a new contact in Intercom with email, external_id, or role

• Get Contact

  Get a single contact by ID from Intercom

• Update Contact

  Update an existing contact in Intercom

• List Contacts

  List all contacts from Intercom with pagination support

• Search Contacts

  Search for contacts in Intercom using a query

• Delete Contact

  Delete a contact from Intercom by ID

• Create Company

  Create or update a company in Intercom

• Get Company

  Retrieve a single company by ID from Intercom

• List Companies

  List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.

• Get Conversation

  Retrieve a single conversation by ID from Intercom

• List Conversations

  List all conversations from Intercom with pagination support

• Reply to Conversation

  Reply to a conversation as an admin in Intercom

• Search Conversations

  Search for conversations in Intercom using a query

• Create Ticket

  Create a new ticket in Intercom

• Get Ticket

  Retrieve a single ticket by ID from Intercom

• Update Ticket

  Update a ticket in Intercom (change state, assignment, attributes)

• Create Message

  Create and send a new admin-initiated message in Intercom

• List Admins

  Fetch a list of all admins for the workspace

• Close Conversation

  Close a conversation in Intercom

• Open Conversation

  Open a closed or snoozed conversation in Intercom

• Snooze Conversation

  Snooze a conversation to reopen at a future time

• Assign Conversation

  Assign a conversation to an admin or team in Intercom

• List Tags

  Fetch a list of all tags in the workspace

• Create Tag

  Create a new tag or update an existing tag name

• Tag Contact

  Add a tag to a specific contact

• Untag Contact

  Remove a tag from a specific contact

• Tag Conversation

  Add a tag to a specific conversation

• Create Note

  Add a note to a specific contact

• Create Event

  Track a custom event for a contact in Intercom

• Attach Contact to Company

  Attach a contact to a company in Intercom

• Detach Contact from Company

  Remove a contact from a company in Intercom

Frequently asked questions