Integration

Jira Service Management

Interact with Jira Service Management

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Overview

Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.

How to automate Jira Service Management with Sim

  1. Create a free account

    Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

  2. Add a Jira Service Management block

    Open a workflow, drag a Jira Service Management block onto the canvas, and connect your account with one-click OAuth.

  3. Configure, connect, and run

    Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Jira Service Management automation is live.

Supported tools

21 Jira Service Management tools available in Sim

  • Get Service Desks

    Get all service desks from Jira Service Management

  • Get Request Types

    Get request types for a service desk in Jira Service Management

  • Create Request

    Create a new service request in Jira Service Management

  • Get Request

    Get a single service request from Jira Service Management

  • Get Requests

    Get multiple service requests from Jira Service Management

  • Add Comment

    Add a comment (public or internal) to a service request in Jira Service Management

  • Get Comments

    Get comments for a service request in Jira Service Management

  • Get Customers

    Get customers for a service desk in Jira Service Management

  • Add Customer

    Add customers to a service desk in Jira Service Management

  • Get Organizations

    Get organizations for a service desk in Jira Service Management

  • Create Organization

    Create a new organization in Jira Service Management

  • Add Organization

    Add an organization to a service desk in Jira Service Management

  • Get Queues

    Get queues for a service desk in Jira Service Management

  • Get SLA

    Get SLA information for a service request in Jira Service Management

  • Get Transitions

    Get available transitions for a service request in Jira Service Management

  • Transition Request

    Transition a service request to a new status in Jira Service Management

  • Get Participants

    Get participants for a request in Jira Service Management

  • Add Participants

    Add participants to a request in Jira Service Management

  • Get Approvals

    Get approvals for a request in Jira Service Management

  • Answer Approval

    Approve or decline an approval request in Jira Service Management

  • Get Request Type Fields

    Get the fields required to create a request of a specific type in Jira Service Management

Frequently asked questions

Sim's Jira Service Management integration lets you build AI-powered workflows that automate tasks in Jira Service Management without writing code. Interact with Jira Service Management You can connect Jira Service Management to hundreds of other services in the same workflow — from CRMs and spreadsheets to messaging tools and databases.

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